FAQ
Please find below answers you might have about our services
Please fill out the booking form for quote. In the case that your departure location or destination is not listed, please contact us by email info@journeyslink.com
Yes, please send the information to Customer Service in a separate email. Please note, extra stops might require additional fees and are subject to availability.
You should call us +33184131711. If possible, please be ready to provide the booking reference number – this will help us to identify your booking quickly.
In the case the Journeys Link representative is delayed, you will be notified immediately with alternative arrangements. In the case of your flight or train being delayed we will wait for you whenever possible. If you booked a private transfer, we will wait for UP TO 1 HOUR, depending on our vehicle schedule. If delays are too long, we will transfer you with an alternative private transfer vehicle. For delays longer than 1 hour additional charges may apply. We solve any situation individually.
Single big luggage case and single hand luggage per person, 2-3 pairs of skis or snowboards in total. Please contact our customer service if you have more luggage, especially if you are in a group of more than 6 people.
We offer transfers from hotels, private addresses, train and bus stations. Please contact us by email if you request a transfer from/to a location not specified on our homepage.
Yes, there is! We typically use Ford Tourneo and Renault Traffic minivans with up to 8 passenger seats with extra large luggage space. For 9 passengers the price will double as we will send TWO minivans.
Transfer prices vary depending on departure airport, destination, date, time and number of people in your group. Please fill out the booking form for quote. In the case that your departure location or destination is not listed, please contact us by email.
Our prices quoted online include all costs associated with the transfer except for some of the road tolls (your transfer is guaranteed not to charge anything extra for the road tolls, unless you will request another route – in this case please clarify this with the driver). Your ski equipment, luggage and parking fees are included in the price.
You can book with Journeys Link at any time of the day, for last-minute bookings we kindly ask you to contact us by email or telephone before booking, so we can check availability.
There will be an Journeys Link representative waiting for you in arrivals, holding up a sign with your name on it. The driver will contact you directly the night before the transfer.
Yes, all transfers are door-to-door. Exceptions: if the road is closed, if it's too narrow for the car or if the resort is a car-free area. In these cases, the clients will be taken as close as possible to their accommodation.
Usually, it just means longer transfer times. Our team will contact you to reschedule your pick-up time from the resort if bad road conditions are expected. All of our minivans are equipped for winter conditions - we have winter tires and snow chains, plus our drivers are specially trained in mountain driving and in safe driving during bad weather conditions. Occasionally during poor weather conditions, your transfer time can increase twice, so please follow our suggestions regarding your pick-up time from the resort.
Yes, you can. Please make a note of this during the booking or send information to our email info@journeyslink.com
Yes, you can. Please send an email to info@journeyslink.com with the required amendments. Please note that changes might require additional fees and are subject to availability.
Children under the age of four must be properly secured in a child seat, if possible. They must then ride in a booster seat until they turn eight. Please make sure to include your children age and booster seats details in the booking details.
Journeys Link schedules all departures to arrive at airports two hours before the departure time of a flight. Our planning team calculates your pick-up time - just enter your flight time and we'll do the rest. If bad road conditions are expected, our team will contact you to reschedule your pick-up time.
Journeys Link recommends you always insure your trip.
You need to inform us in case you are late or your flight is delayed so that we can make the necessary arrangements.
Yes, but this should be arranged and booked IN ADVANCE. Please make a note of this during the booking or send information to our email.
Yes, a booking confirmation will be forwarded to the email address you provide us.
Usually, it is NOT possible to do so on Saturdays. But any other day we can do a stop at the supermarket. Please note this service might require additional fees.
